Refund policy

Omichef Return & Replacement Policy (7-Day Return Window)

At Omichef, your satisfaction matters. We offer a 7-day return policy from the date of delivery for all eligible products.

 Conditions for Return & Replacement

To ensure safety, hygiene and fairness for all customers, returns are accepted only if:

• The product is unused.
• All original tags, packaging, and accessories are intact.
• The item is returned in the same condition as delivered.

Eligible Cases for All Items

Refunds or replacements are permitted only under the following circumstances:

• Wrong size or product mismatch
• Manufacturing defects such as:
• Dents
• Damage on arrival
• Missing or broken parts

Non-Returnable Cases

We do not accept returns or offer refunds for:

• Products that have been used or tested
• Correctly delivered items where the issue is based on:
• Personal preference after use
• Change of mind
• Products without original packaging

Note - Kindly review product details, dimensions, and compatibility before placing your order.

 Refund Method

• Prepaid orders: Refund will be processed back to the original payment source.
• Cash on Delivery (COD): Refund will be issued via NEFT to the registered customer name.

Refunds are initiated within 3–7 business days after product’s inspection and approval.

Our Commitment

This policy helps us to maintain hygiene, standards and ensures that every customer receives a fresh, safe and high-quality product.

If you need any help or have any questions, our support team is always happy to assist you.

 

 

What Should I Do If My Order Arrives Damaged, Incorrect, or With Missing Items?

We want you to have a smooth and worry-free experience with Omichef. If you receive a damaged product, wrong item, or if any units are missing, please inform us within 7 Days of delivery receipt of the product.

To verify and process your request, the following is mandatory:

Unboxing video showing the package being opened from start to finish
Clear visibility of:

• Outer packaging
• Product label and SKU
• The issue (damage, missing part, wrong item, etc.)

Email: care.omichef@gmail.com

Once we review the video and details:

• We will arrange a replacement for the same item, or
• Provide a full refund, based on your preference

This process helps us ensure fairness and maintain product quality standards for all customers.

Thank you for cooperating and for choosing Omichef

 

 

 

Will I Get a Refund If a Replacement Is Not Available?

Replacement or exchange requests depend on product availability.

If the item you requested for replacement is out of stock or a replacement cannot be processed, we will issue a full refund once the returned product is successfully picked up and inspected — at no extra cost to you.

Your satisfaction is important to us, and we’ll always do our best to resolve your request in the smoothest way possible.

Thank you for choosing Omichef.

Replacement for Size Issues

If you wish to request a replacement due to a size preference or change of choice, we are happy to assist — however, in such cases:

• Shipping charges for both return pickup and re-delivery will be payable by the customer.

This policy applies only when the product is correct, defect-free, and delivered as ordered, but the customer wishes to change size or variant.

We encourage customers to review product specifications and measurements before placing an order to avoid any inconvenience.

Thank you for your understanding and continued trust in Omichef.